Organizations want to work increasingly market-oriented or customer-oriented. In order to chart the right course, opportunities and threats must be weighed in relation to internal weaknesses and strengths. The course determination is elaborated in policy, goals and controlled work processes. Quality management plays an important role in this. With efficient quality management, executives can improve their operations and keep their customers satisfied. Quality management consists of several parts, but is ultimately based on eight important quality management principles. These quality management principles are the philosophy behind the ISO 9000 series. They help you to lead your organization towards better performance and are the result of the combined knowledge and experience of leading experts from eighty countries. They are therefore based on worldwide support. So take advantage of it if you decide to set up a quality management system. The quality management principles are explained in ISO 9000. The main advantages of a quality management system Less costs, more returns and more satisfied customers: a dream for every company. A well-designed quality management system brings that dream a lot closer. A brief look at the most important benefits will convince you that your business can reap the benefits too.

Additional lessons for preparing exams Logistics, Marketing, Purchasing, Personnel and Organization. Preparation for exams at MBO and HBO level. The participant indicates which components should be addressed. But also training and courses in the field of Leadership, Time Management and Project Management. The number of lessons of these courses can be determined in consultation. This partly depends on the prior knowledge of the participant.