from14.85GBP/ h
Customer Service for all Industries, Differentiate between Good and Great Customer Service
Customer service is the core essence of any business. You may have a great product to offer but your relations with the customer and its sustainability will ensure how your business progress.
In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.
In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.
Extra information
Bring your laptops, steady WIFI connections, Speakers and MicrophonesLocation
Online via webcam
General info
Age: | Adults (18-64 years old) Seniors (65+ years old) |
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Student level: | Beginner Intermediate Advanced |
Duration: | 60 minutes |
The class is taught in: | English |
About Me
Hello everyone,My name is Kumar, a graduate of Hospitality and Tourism Studies from Mumbai, India.
I have spent the last 16 years of my life in the Hospitality and Tourism Industry working with great hospitality brands such as Hyatt, Fairmont, Address Group, Starwood and JW Marriott.
I am known by peers for being a pioneer in the field of Food and Beverage Management, Events Sales and Execution, Recruitment, Training and Development, Team Management and how to bring out the best in an individual's talent.
Through my training courses, I am willing to share my experience so that you can benefit in your personal and professional life with simple tried and tested strategies.
Education
BSc. in Hotel and Hospitality AdministrationCertificate in Train the Trainer
Certificate in Food Hygiene
Certificate in Wine and Spirit Tasting
Certificate in Food and Beverage Concept Development
Certificate in Revenue Management
Experience / Qualifications
1. Director of Business Development. Thailand - 2017 till present2. Senior Manager - Events Sales and Operations @ JW Marriott Khao Lak, Thailand - 2016 - 2017
3. Food and Beverage Manager @ Grosvenor House, Dubai - 2013 - 2016
4. Trainer and Events Operations Manager @ The Address Hotels and Resorts, Dubai - 2010 - 2013
5. Food and Beverage Supervisor @ The Fairmont, Dubai - 2006 - 2010
6. Food and Beverage Associate @ The Grand Hyatt, Mumbai - 2004 - 2006
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Ex. "Hi, when are you available to meet for a lesson?"
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(GMT -05:00) New York
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from £14.85Online via webcam
100% Satisfaction Guarantee
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
Online reputation
- Instructor since March 2021
- Google connected
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from £14.85Online via webcam
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
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