facebook
favorite buttonAdd to Wish List
favorite buttonAdd to Wish List
from45.03GBP/ h

Learn to become a First class "Technical Support Specialist"

I specialize in tutoring Technical Support When it comes to Jive Intranet troubleshooting , Windows troubleshooting and Network Troubleshooting.

This class is for aspiring IT professionals who want help in growing their knowledge about Jive Intranet management or want to become IT professionals so that they can support Windows based Operating System. I will also share several techniques on how to handle Customer and how to deliver quality support to the customers while making them happy resulting in Positive NPS.

Extra information

Bring your Laptop, Internet with good speed .

Location

Online via webcam
At teacher's location: Street, Gulshanabad, Rawalpindi, Pakistan

|
Use ctrl + wheel to zoom!
+

General info

Age:
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
The class is taught in:English, Urdu

About Me

Organized, versatile and focused professional with over 4 years of customer support experience. Proficient in managing multiple tasks and scheduling people and resources. Strong sense of delivering high quality services with proven track record of achieving high customer satisfaction rate. Elite level analytical skills with a knack of goal accomplishment mindset. Advanced interpersonal skills and the ability to tailor communication to all levels of an organization.

Education

Bachelor of Science in Telecommunication and Networks | Iqra University, Islamabad | 2013
Intermediate | F.G Degree College For Men , Wah Cantt | 2008
Matriculation | Margalla Academy H.I.T Taxila Cantt | 2006

Experience / Qualifications

Jive Customer Support Engineer L1 | Aurea Software | Feb 2018- Present
• Providing Level 1 troubleshooting support for all customers of Jive Interactive Intranet.
• Auditing of current cases handled by the central agents as part of quality assurance.
• Actively involved in management of Knowledge Centered Services (KCS) including the creation and publication of articles related to issues and bugs.
• Dealing with bugs with a high focus on customer satisfaction and retention.
• Communicating with Network and Engineering teams to ensure the resolution of issues to keep Jive running smoothly.

Freelancer | Upwork | Dec 2014- Jan 2018
• Led a team of 8 people to successfully launch the presence of Souktel Digital Solutions in the frontier areas of Pakistan.
• Completed multiple IT support projects for employers and obtained 5-star reviews.

Networking Intern | Khushali Bank Pakistan | July 2014- Oct 2014
• Provided real time troubleshooting support to all 122 countrywide branches hence, ensured continuous and smooth banking operations.
• Upgraded primary and secondary network links within 2 months with 85% success rate.

Negotiation Officer | Protégé Global Pakistan | Sep 2013- Nov 2013
• Achieved Employee of the Month award for settling 10-12 employee injury pending claims within 2 weeks with 95-100% success rate.


Certifications

Cyber Security | US Cyber Security Centre, University of Maryland, Coursera | 2014
Introduction to Linux | Linux Foundation, edX | 2014

Professional Trainings

• Cisco Certified Network Associate Training (CCNA) | Corvit Systems Rawalpindi | 2014
• Completed the following trainings under Aurea and Jive:
• Tips to communicate effectively
• Tips to increase the number of NPS
• Skills to achieve customer success
• Structure of conversation- emails/ calls
• Talkdesk
• Jive fundamentals
• Jive antivirus
• Jive themes/ tiles
• Jive case management/ Severity 1- case management
• Product overview
• JIRA/ SalesForce/ JCA
• Jive troubleshooting
• Basic tools
• Jive API/ Jive rewards/ upgrade issues

Ask a question

Send a message explaining your needs and Hasaan will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -05:00) Chicago
MonTueWedThuFriSatSun
0
  
  
  
  
  
  
  
1
  
  
  
  
  
  
  
2
  
  
  
  
  
  
  
3
  
  
  
  
  
  
  
4
  
  
  
  
  
  
  
5
  
  
  
  
  
  
  
6
  
  
  
  
  
  
  
7
  
  
  
  
  
  
  
8
  Monday at 8:00
  Tuesday at 8:00
  Wednesday at 8:00
  Thursday at 8:00
  Friday at 8:00
  Saturday at 8:00
  Sunday at 8:00
9
  
  
  
  
  
  
  
10
  
  
  
  
  
  
  
11
  
  
  
  
  
  
  
12
  
  
  
  
  
  
  
13
  
  
  
  
  
  
  
14
  
  
  
  
  
  
  
15
  
  
  
  
  
  
  
16
  
  
  
  
  
  
  
17
  
  
  
  
  
  
  
18
  
  
  
  
  
  
  
19
  
  
  
  
  
  
  
20
  
  
  
  
  
  
  
21
  
  
  
  
  
  
  
22
  
  
  
  
  
  
  
23
  
  
  
  
  
  
  
from £45.03At teacher's location
from £45.03Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since April 2020

Availability of a typical week

(GMT -05:00) Chicago
MonTueWedThuFriSatSun
0
  
  
  
  
  
  
  
1
  
  
  
  
  
  
  
2
  
  
  
  
  
  
  
3
  
  
  
  
  
  
  
4
  
  
  
  
  
  
  
5
  
  
  
  
  
  
  
6
  
  
  
  
  
  
  
7
  
  
  
  
  
  
  
8
  Monday at 8:00
  Tuesday at 8:00
  Wednesday at 8:00
  Thursday at 8:00
  Friday at 8:00
  Saturday at 8:00
  Sunday at 8:00
9
  
  
  
  
  
  
  
10
  
  
  
  
  
  
  
11
  
  
  
  
  
  
  
12
  
  
  
  
  
  
  
13
  
  
  
  
  
  
  
14
  
  
  
  
  
  
  
15
  
  
  
  
  
  
  
16
  
  
  
  
  
  
  
17
  
  
  
  
  
  
  
18
  
  
  
  
  
  
  
19
  
  
  
  
  
  
  
20
  
  
  
  
  
  
  
21
  
  
  
  
  
  
  
22
  
  
  
  
  
  
  
23
  
  
  
  
  
  
  
from £45.03At teacher's location
from £45.03Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share


Ayoub
Physics-Chemistry, Maths courses (French mission program)
My goal is to help my students progress and succeed in their exams. So that they can overcome their difficulties, I provide them with effective educational support, on an ad hoc basis or throughout the school year. Concretely, I analyze my student's profile then identify their gaps and/or difficulties to finally implement tailor-made methodologies. My teaching is aimed at students from 6th to 12th grade, all sectors combined. I assure you that with weekly monitoring and the right methods you will make progress!

Vincent
Cambridge IGCSE / GCSE /A-Levels / O-Levels / Checkpoint in Computer Science & Information Technology (ICT)
With over seven years of experience in teaching Computer Science & Information Technology (ICT), I have developed a strong expertise in delivering high-quality education across multiple internationally recognized curricula, including Cambridge IGCSE, GCSE, A-Levels, O-Levels, and Checkpoint. My passion lies in equipping students with coding, cybersecurity, and digital literacy skills, ensuring they are well-prepared for the evolving demands of the digital world. Expertise & Teaching Areas: ✅ Programming & Software Development: Python, Java, C++ ✅ Cybersecurity: Ethical hacking, data protection, network security ✅ Digital Literacy: ICT applications, online safety, cloud computing ✅ Data Science & AI: Data analysis, machine learning fundamentals ✅ Web Development: HTML, CSS, JavaScript Curriculum & Pedagogical Experience: 🔹 Cambridge IGCSE & GCSE ICT & Computer Science – Teaching core and extended syllabi, focusing on programming logic, databases, and networking. 🔹 Cambridge A-Levels & O-Levels Computer Science – Preparing students for advanced computing concepts, problem-solving, and algorithm development. 🔹 Cambridge Checkpoint ICT – Building foundational skills in digital technology and computer applications. Professional Impact: 📌 Mentored students to achieve top grades in Cambridge ICT & Computer Science exams. 📌 Developed interactive lesson plans integrating real-world applications of technology. 📌 Conducted coding boot camps and cybersecurity workshops to enhance practical learning. 📌 Guided students in project-based learning, including app development and website design. With a strong commitment to student-centered learning and technological innovation, I am dedicated to shaping future tech leaders and empowering learners with skills relevant to careers in technology, data science, and software development.

Verter
Mathematics (Algebra, Calculus, Analysis...), Physics(Mechanics, Thermodynamics), Programming
• Mathematics: Mathematics develops logical reasoning, quantitative analysis, and abstract thinking — essential tools for problem-solving in science, engineering, economics, and beyond. • Physics: Physics provides a fundamental understanding of the natural laws governing matter, energy, space, and time, forming the basis for technological innovation and scientific advancement. • Computer Science: Computer science equips students with algorithmic thinking and programming skills to design efficient solutions, drive automation, and innovate across digital systems and computational platforms.

Gaëlle
AI for children: discover how to use artificial intelligence in English, French and Spanish
Would you be interested in learning how to use Artificial Intelligence in your daily life? In my AI classes for kids, you will learn how to use this advanced technology in a practical and fun way! During our sessions, we'll explore different ways AI can improve our everyday lives, from shopping online to playing video games. In addition, you will learn to code and create your own AI applications. My classes are suitable for children from 8 years old and are held online via video calls. No previous programming experience is required! If you are interested in learning about AI and how to use it in your life, feel free to contact me! I'm looking forward to teaching you everything I know about this amazing technology.

Funmilayo
Maths for primary/secondary//Advanced/ IGSCE/SAT maths
Unleash the thrill of numbers with vibrant, interactive lessons that transform math into an adventure! As your dedicated private tutor, I turn math and ICT into an exhilarating journey where every challenge becomes an opportunity to shine. Dive in with me and experience how solving problems can be both simple and electrifying.

Viswambher
AI Mastery: Unleash the Power of Artificial Intelligence Tools
Are you ready to unlock the immense potential of Artificial Intelligence (AI) tools (ChatGPT, DallE, invideo etc.)? Join our tutoring class, "AI Tools Mastery: Harness the Power of Artificial Intelligence Tools," and dive deep into the world of AI technologies that are shaping the future to stay ahead of your competition. In today's fast-paced digital landscape, AI tools are revolutionizing how we approach problems, analyze data, and make decisions. This course is your key to mastering these AI tools and staying at the forefront of technological advancement. Throughout this course, we'll focus exclusively on AI tools, equipping you with the knowledge and practical skills needed to leverage these technologies effectively. Just as a photographer relies on Photoshop to enhance images, you'll learn to harness the power of AI tools to supercharge your projects and remain relevant in a rapidly evolving world.

Ali
French Made Easy – Learn with a Native Speaker Today!
Bonjour! My name is Ali, and I am a native French speaker offering private tuition for students of all levels. Whether you are a complete beginner, preparing for exams, improving your conversational skills, or learning French for business or travel, I tailor my lessons to suit your goals and needs. With a dynamic and immersive approach, I focus on pronunciation, grammar, vocabulary, and cultural insights to help you gain confidence in speaking and understanding French. Whether online or in-person, my lessons are engaging, flexible, and designed to help you progress efficiently. Join me for a fun and effective learning experience, and let’s bring your French to the next level! Contact me today to start your journey.

Thomas
Python for Beginners or Tech Enthusiasts! Start now!
Dive into the world of programming with Python! This introductory class offers a hands-on approach to learning Python's core concepts. Ideal for aspiring IT professionals, software engineers, and data enthusiasts, you'll gain practical experience and build a solid foundation in Python programming.

Natasha
AI-Powered Productivity: Mastering ChatGPT and Automation Tools for Work and Life
In today’s fast-paced world, AI tools like ChatGPT, Notion AI, and automation platforms are revolutionizing how we work and live. This course is designed to help you harness the power of AI to save time, increase efficiency, and achieve your goals. Whether you're a professional, entrepreneur, or student, you'll learn how to: ✅Use ChatGPT for content creation, research, and problem-solving. ✅Automate repetitive tasks with tools like Zapier and Make (formerly Integromat). ✅Integrate AI into your workflow for better decision-making and productivity. ✅Stay ethical and effective while using AI in your personal and professional life. By the end of this course, you’ll have the skills to transform how you work and live with cutting-edge AI tool

Samuel
Computer Science ✅ Beginner: Introduction to Programming (HTML, CSS, Python, Java, C++)
Are you excited to start your coding journey? You will learn key fundamental coding skills, computational, creative thinking and problem solving skills. Computer Science is a vast and diverse field that covers the study of computers, algorithms, programming, data structures, artificial intelligence, and more, join and lets have fun.

Andres Garcia
I teach Spanish languaje for foreigners. Age better for young people
Class online, you learn spanish in a few months. I'am from Spain. If you want to learn Spanish follow me in the platform. The class is for one hour of duration. All by online. You need a computer and meet of google to learn Spanish in the minor time possible.

Zerihun
Tutoring basic computer courses like basic computer programming and fundamentals of DBMS.
The study of computer programming encompasses the principles and techniques used to write code in various programming languages, enabling the creation of software applications and solutions. Fundamentals of Database Management Systems (DBMS) involve understanding the organization, storage, retrieval, and manipulation of data within databases, along with learning about data integrity and security. Additionally, acquiring essential computer skills includes navigating operating systems, utilizing productivity software, and familiarizing oneself with various applications that enhance overall computer literacy. Also, there are several courses unrelated to these core subjects, offering a broader perspective and skill set within the digital landscape.

Profe
I teach you how to create video games, robotics, programming, social networks, Artificial Intelligence, Augmented Reality, mathematics
I can explain to you everything you want to know about technology. from creating video games in Scratch to Unity, programming in one of the most famous languages in the world (C++), learning to use Artificial Intelligence to your liking, creating virtual reality experiences such as Tiktok filters, using social networks and editing videos for them. "In this concrete jungle, whoever masters technology will have the sharpest spear"

Fabrizio
Mathematics, Physics, Informatics for all levels (high-school and university).
Bonjour à tous ! J'offre des cours de soutien en maths, physique, informatique, statistiques, ingénierie. Tous niveaux (collège, lycée, université), soit en ligne (j'ai un iPad pour partager l'écran), soit en présence à Lausanne. Je suis un doctorant italien en « Computer Science » à l'EPFL Lausanne. Je suis titulaire d'un master avec un double diplôme en « Physique des systèmes complexes » avec les meilleures notes de l'Université Polytechnique de Turin (moyenne 30/30) et de la Sorbonne à Paris (moyenne 20/20). Écrivez-moi en DM pour toute information. Je vous souhaite une bonne journée ! Fabrizio

Jose Ignacio
"Leadership in Information Security: From Engineer to CISO"
Course Description: This advanced course is designed for engineering professionals who wish to evolve into strategic leadership roles in information security, such as ISO (Information Security Officer), BISO (Business Information Security Officer) or CISO (Chief Information Security Officer). Throughout the program, participants will acquire the technical, strategic and management skills necessary to lead security initiatives, protect critical assets and ensure regulatory compliance in complex corporate environments. Key topics will be explored, such as designing cybersecurity strategies, implementing governance policies, assessing risks and communicating effectively with senior management. Main objectives of the course: Understand the regulatory framework and international standards such as ISO 27001, PCI DSS, and GDPR. Develop skills to manage comprehensive security programs aligned with business objectives. Design incident response, business continuity and disaster recovery strategies. Improve the ability to lead multidisciplinary teams and manage cybersecurity budgets. Strengthen executive communication to report risks and proposals to management and board levels. Addressed to: Engineers with experience in technical areas of computer security, networks, development or auditing, who seek to make the leap to strategic leadership positions in cybersecurity. Methodology: The course combines theoretical sessions, real case studies, practical workshops and simulations of leadership scenarios. In addition, support is offered for the design of professional development plans and relevant certifications such as CISSP, CISM and CRISC. Duration: 10 weeks (includes a final evaluation and an applied strategic project). Modality: In-person, virtual or hybrid. This course is the first step in transforming your technical experience into a career in enterprise-level information security leadership.