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from27.63GBP/ h

how to deal with challenging clients and how to self improve

Most people think about customer service as something that happens when people reach out to a business with a problem. That’s really only half the story, though.
Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when:

People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet.
People are on your knowledge base, answering their own questions. That’s customer service, too.

Extra information

bring good mood :)

Location

Online via webcam

General info

Age:
Infants (0-3 years old)
Preschool children (4-6 years old)
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Duration:
30 minutes
60 minutes
The class is taught in:English, Spanish

About Me

Easy going, very positive, great sense of humor type of person.
I worked on a cruise ship for a very long time in customer services and advanced quickly so I know all there is about what kind of clients are there and what to expect and how not to take it personally, anyone can do it with the proper guidance.
Alo is very important to be self-aware and how to be happy just the way you are :)

Education

The Higher Education Technical School of Professional Studies-Bachelor degree in web design
high school "Svetozar Miletic" Novi Sad- diploma in the tourism-tourist guide

Experience / Qualifications

Worked for more than six years in tourism and customer services. Positions such as Night manager, customer services representative, front desk supervisor, hotel controller.
a certificate about self-empowering

Ask a question

Send a message explaining your needs and Jovana will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -04:00) New York
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from £27.63Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since February 2021
  • Google connected

Availability of a typical week

(GMT -04:00) New York
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from £27.63Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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Awni
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Camille
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In our imagination, nourished by our education and our conditioning, we all believed one day that once married, having founded our family, we will realize our dream. Before taking the leap, we all idealize this life, and the stronger our hope, the stronger the awakening to the reality of life would probably be. Indeed, family life is another experience, a challenge and a process during which we learn a lot about ourselves, about the other and about the relationship. By choosing the right mediator, family and married life can therefore be a great opportunity to grow (sometimes in pain, in joy). 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CONTACT / PROGRAM ✓ First contact by email then by phone. ✓ A la carte program: evaluated and adapted to each need. ➤ The Apprentus calendar is not refreshed/updated.

Sophie
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Maria Laura
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Unlock your potential with personalized guidance! Dealing with anxiety? Looking for a friendly expert to guide you? Do not look any further! I specialize in psychological consulting services designed exclusively for you. I am a professional specialized in cognitive-behavioral psychotherapy and neuroscience, passionate about self-knowledge and personal growth. My experience focuses on guiding therapeutic processes from the cognitive-behavioral approach, supported by empirical evidence that validates its effectiveness in the treatment of pathological anxiety. How can a specialized guide help you? Understanding Anxiety: Provides you with detailed information about anxiety, helping you understand its symptoms and causes. Coping tools: Teaches you effective strategies and techniques to deal with anxiety, providing practical tools to manage stressful situations. Empowerment: By better understanding your anxiety, you can feel more empowered to take control of your emotional well-being and make informed decisions. Stigma Reduction: You can help reduce the stigma associated with anxiety by explaining that it is a common and treatable condition, thus promoting empathy and understanding. Prevention and Self-Care: It can facilitate prevention by teaching you self-care practices that can reduce the likelihood of anxiety episodes, promoting a proactive approach to your mental health. Improved Relationships: By better understanding anxiety, you will be able to communicate your needs to friends, family or colleagues, improving relationships and social support. As previously said, in this course, I offer you a personalized program that we will create together, based on the joint definition of your specific situation. My goal is to provide you with knowledge about the bases of cognitive therapy in relation to anxiety disorders (psychoeducation) and, in addition, to help you discover effective strategies to cope with pathological anxiety, adapted to your individual needs. I will also teach you how to support people close to you during crisis situations. The classes will be practical and theoretical, giving you concrete tools that you can apply directly in your daily life.

سيف الدين
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Melinda
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Literary Baccalaureate in 1998, Faculty of Law where I discovered Communication until obtaining my Master 2 in Territorial Communication and Interculturality in 2006. This was followed by 24 years of employment in a dozen different sectors of activity. The objective: to discover as many corporate cultures as possible in order to intervene better later. Successful increased experience. During these multiple experiences, a permanent line: education. I have been a French teacher, a Literary Baccalaureate exam corrector, home support, work-study advisor in a training center, and today a trainer in communication, general culture, strategy, events, crisis management, public speaking, pitching, personal development. What if we exchanged.

Dr Pooja
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Qami
✅EMOTIONAL INTELLIGENCE & DAILY EMPATHY IN THE SERVICE OF NON-VIOLENT COMMUNICATION, CONFLICT MANAGEMENT, RELATIONSHIPS
This training provides an introduction to the concepts of emotional intelligence & empathy with the aim of better recognizing and understanding one's own emotions and those of others. Being aware of emotions allows better management of behavior in human relationships, whether in the professional, private or entrepreneurial context (...). For example, as a key to management, it allows you to: • Measure the impact of emotions in team management • Analyze your own mode of operation to get the most out of it • To be able to put in place strategies to regulate his own emotions and those of his collaborators • Know how to approach delicate interviews taking into account the emotional factor • To be able to understand, recognize and name his own emotions as well as those of his collaborators • Discover the emotional process • Manage the team (the impact of emotions on communication and decision-making), the emotional quotient and the leadership styles • Motivate and mobilize its employees over the long term, and in particular in the context of interviews "to strong emotional potential "(reframing, motivation, problem solving, tense sessions, conflicts etc.) Emotional intelligence is a process of personal development over time. This training allows you to initiate the process, with concrete tools that can be applied on a daily basis. This training combines group activities, individual reflections, videos and scenarios. From theory to practice with simulations. It is a question of putting in place rational and professional tools to achieve the objectives set together and overcome the blockages initially defined. Controlled, the techniques allow: • to rely on emotional intelligence and capitalize on the empathy communicated to better ensure that his message is better received his message or being. • improve credibility, self-confidence and ease (verbal-bodily) with public speaking and a more fluid sense of repartee • defuse conflicts and enter your comfort / safety zone. In particular simple and logical techniques, which make it possible to resolve and manage violent situations in a harmonious, effective and lasting way, for example through NVC (Non Violent Communication) • better manage negotiation situations (contrary to the stereotypes conveyed, negotiation is not only financial, but it can be small everyday events) • Match the content and form of your message while improving the use of your emotional intelligence What you will get out of it: • Better control of emotions and therefore of your way of communicating • Better understanding of the feelings of others and the ability to lead them successfully • Better relationships in personal and professional life thanks to superior emotional intelligence • Less stress thanks to a better understanding of one's emotions and those of others • Greater determination and results-oriented mindset • Ways to develop and apply emotional intelligence in the workplace Statistically, the progress following these private sessions is quickly perceptible, from 2 sessions*. (*2024 study) THE TRAINER ➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

Espace
✅ OVERCOME BLOCKAGES, CHANGE MANAGEMENT, PRAGMATIC/BEHAVIORAL PSYCHOLOGY & PERSONAL DEVELOPMENT (BY A PSYCHOPRACTITIONER)
➤Aim of these sessions? Halfway between psychoanalysis on the one hand and American-style coaching on the other, with proposals that will be made to you according to your problem and that will have to be implemented, it will be advisable to proceed as follows: understand the mechanisms of thought & induced emotion, linked to given everyday situations and which involve blockages then act concretely through pragmatic techniques adapted to your problem, and which will be quickly proposed to you to regain power over your life thanks to the methodologies & practices of behavioral coaching. ➤This is why, choosing the appropriate mediator to carry out a quality work and help oneself to advance / overcome certain mechanisms will induce the awareness necessary for this decided change. This will then allow to register in a new dynamic in the personal & professional fields. ➤To lead this change, achieve its aspirations, improve its quality of life and develop the functioning of its cognitive, emotional or behavioral sphere, a cohort of very concrete tools and concepts are at our disposal, and which involve deepening the self-exploration. This involves questioning yourself, analyzing, taking a distance, and understanding the issues / points causing suffering, before finally freeing yourself from it. ➤Examples of topics / issues regularly addressed and which are regularly supported by a dedicated specialist coach, adapted to your plan: • Self-confidence, self-esteem and assertiveness, shyness, decision-making, assertiveness, personal development • Reduce suffering (phobia, stress, anguish, anxiety, negative thoughts, panic, depression) and modify behaviors that are detrimental to well-being (post-traumatic stress, injuries, addictions), to better manage emotions & regain life. appeasement • Concentration, procrastination, organization, professional efficiency, time management •Professional/personal relationships (family, romantic, friendly, emotional, etc.) & social: from communication difficulties generating pain & frustration to the fluidity of relationships • Professional life: tensions, pressures & conflicts, (Re) professional orientation (CV, cover letter, job interview), competitions and exams, support in a business project, teamwork ➤Each point is the subject of techniques adapted to your situation, which you will probably never have put into practice...and which have proven their worth on the people you support. ➤Thus, although involving self-exploration, coaching remains concrete in its application and bears fruit from the first sessions, since it makes people autonomous, and not dependent. ➤You will understand, specializing in life support and personal & professional projects, it is our proven skills and the positive feedback from all the people previously supported that makes us able to support you, by catalyzing the keys to your success, through a methodology and pragmatic tools, adapted to your situation. ➤And if cookie-cutter advice is not offered, that you will never be led but guided without judgment, in a process of permanent / interactive co-construction ... it is because we believe that it It is first important to analyze together, to become aware, to study jointly, to deepen, to decode your blockages and your initial problem in order to clarify your aspirations. ➤Influenced by cognitive & behavioral therapies, by Anglo-Saxon coaching instruments and the European methodology of applied psychotherapy, the approach therefore aims to seek links between current difficulties and past experiences, including repressed and unresolved conflicts and to confront difficulties which may be partially linked to inappropriate thoughts or behaviors learned / adopted often in spite of oneself. ➤ So, how does a session take place? After having identified together a problem, blockages and objectives, it is a question of analyzing them together then proposing a series of suggestions/reflections/pragmatic actions. Concretely, a session = a reflection + solutions. From the second session, 98% of our coaches say they felt a clear difference that influenced their daily lives* (2022 study). ➤ THERAPIST - COACH - PSYCHOPRACTITIONER - PSYCHOANALYST - CONSULTANT Trained at Grande Ecole post-preparatory classes & Ivy League University in the United States, our consultant teacher trainer has specialized and worked for more than 16 years, in Europe and North America, in the field, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and meticulous methodology as the watchwords. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2023 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. CONTACT / PROGRAM ✓ A la carte program: evaluated and adapted to each need.

Rojena
Art Therapy Learning new skills and different ways to express yourself through creativity primarily Adolescents, Adults are excepted
Art Therapy for Adolescents as well as Adults. You will be learning new ways to communicate through creative drawings. Through your art work you will learn many avenues to voice your feelings and be able to interpret your emotions and feelings by putting them into words, and at the same time find new coping mechanisms when feeling overwhelmed or depressed, whatever you are feeling at that point in time.

David
Math & Physics Tutoring by MIT-Trained Tutor for School and University Students | 10+ Years Experience in IB, IGCSE, GCSE, AP, A-Levels, SAT
I am a Math and Physics tutor with over 10 years of experience, backed by an MIT background and training from top technical schools. My lessons are unforgettable, blending charisma, passion, and innovative teaching methods to create a magical learning experience. I focus on highly personalized, one-on-one sessions, understanding each student’s unique mindset to unlock their full potential. Teaching is my true passion! I genuinely enjoy sharing my knowledge and skills with those in need. My friendly and supportive attitude allows me to establish a connection with every student right from the first lesson. So, if you're feeling demotivated and down, don't worry! Cheer up! I'm here to help you find the motivation you need for both academic and personal success. If you have any questions, please feel free to contact me anytime here. I will respond to you as soon as possible!

Robin (from 🇬🇧 🇬🇧 UK)
English Language 🇬🇧 Communication, English lessons, Perfect english accent, Grammar correction, business English, Phonics, Interview practice.
A NATIVE English Speaker from the UK TEFL Certified, London, UK - 2010, PTLS certified - UK 2012 now living in Morocco! - English pronunciation - perfect your accent with GENUINE and AUTHENTIC ENGLISH SPEAKING PROFESSIONAL🇬🇧🇬🇧 Speak and sound English FAST, as I have grown up, studied, and worked throughout the U.K. extensively in many industries. (12+ years experience teaching English in the UK 🇬🇧 and London specifically as well as online globally. My class is tailored for yourself or with others - You will learn and improve your English grammar, build confidence when speaking English, and presentation skills. Develop your knowledge of business English and which English terminology can help to enhance your business for your English-speaking clients and customers - confidence building, I can help improve authentic speaking with English pronunciation. I have extensive knowledge of both job interview techniques and corporate interviewing, having had 20+ years experience recruiting employees for U.K. based businesses and sectors: Learning a language should be interesting and enjoyable, My lessons are taught in English and I speak basic french - This class will help you learn in an enjoyable and engaging way, tailored just for you.