facebook
Become a Tutor
Private lessons
Logistic Management
Customer Service
Sales
Hicham
CasablancaMorocco
Trusted teacher
FavouritesAdd to Wish List
Hicham
FavouritesAdd to Wish List
(2 reviews)
Casablanca, Morocco
Trusted teacher
from45.06GBP/ h

Logistics and International transportation, customs regulations Morocco

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

Extra information

own laptop, wifi good connection, Teams or zoom

Location

At student's location: Around Casablanca, Morocco
Online via webcam

|
Use ⊞+wheel to zoom!
+–

General info

suitcase iconSkills:
badge iconCustomer serviceright arrow icon
badge iconLogistic managementright arrow icon
badge iconSalesright arrow icon
Age:
Children (7-12 years old)
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
90 minutes
120 minutes
The class is taught in:French, English, Spanish, Arabic

About Me

• 30 years Management Experience in a multinational environment: Dry Bulk & Tankers Maritime Operations and vessels post Fixing, Shipping Sales & Marketing, Business Process improvement, Computing & IT, Projects General management.
• Charter Parties & Maritime Legal disputes consultancy
• Processing of strategic visions into business.
• Extensive experience and high level Expertise in shipping & Logistics (Containers & Break Bulk)
• Leadership, enterprising mind, innovation, quick adaptation and team management.
• Approach studies and launch of new activities and projects.
• Conducted 23 trainings in Shipping in 6 countries (Operations, Business Processes Improvement, Marketing & Sales)
• Fluently speak French, English and Spanish & Arabic

Education

1989-1993 Business Management Diploma High School of Management (HEM)
2012-2014 Executive Management Program MBA – HEC Paris

• High Certificate in Shipping from Cambridge Academy of Transportation UK
• High Certificate in Chartering From London university - United Kingdom

Experience / Qualifications

Professional Experience

Jan 2016 – today: General Manager of MARCHAR LOGISTICS – Casablanca, Morocco
• Chartering & Brokerage ( Break Bulk & MT Tankers)
• Freight Forwarding
• Ships Operations Agency
• Maritime Transportation & Logistics Solutions
• Warehousing & Distribution Facilities
• Chart-Parties & Demurrage Expertise & Consultancy
• International and local Maritime Laws consultancy

Feb 2012 – Dec 2015: Head of department / Dry Bulk & Tankers Maritime Operations department (team of 20 FTE)
OCP Group (Mining Industry) / Head Office Casablanca Morocco
• Managing business relations with Ports authorities, ship-owners, Suppliers and agents.
• Vessels Operations & Post-Fixing management (Bulkers & Tankers) / operating 1200 vessel (FOB/CFR) per year
• Ensure smooth running and optimization of Material & Human resources dedicated within 4 Maritime port Agencies under direct responsibility
• Charter Parties Management (setup of terms and conditions)
• Disbursement Account Cost Control and Management (D/A)
• Demurrage & Laytime Management Analysis
• legal disputes Management
• Freight & other loading and unloading surcharges cost control and billing
• Reporting to CEO (Operations KPIs, Shipping performances supported with comments and adjustment actions)
• Human resources & Training management
• Main Achievements: Department reorganization / Decrease of paid demurrages from 48 to 12MUSD for same volume within a period of 2 years / New processes implementation – Six sigma / reduced operational costs, incidents and claims

Feb 2011 – Jan 2012: General Manager – HANJIN SHIPPING / Casablanca - MOROCCO
• Representing and protecting HANJIN SHIPPING interests and dealing with Moroccan administrations and authorities
• Implementation of Smooth running and optimization of resources
• Operational management of HANJIN SHIPPING fleets (Loading and unloading management, Operational & Cost Control cost control, Disbursement Accounts Management)
• Market & Competition database Management (the key points and the weak points), existing customers and prospects,
• Sales budget (marketing and business plan for the country)
• Reporting to Regional Head office located in Spain of all statistics / market fluctuations, sales performances supported with comments and adjustment actions,
• Sales and marketing management within Morocco
• Human resources management
• Main Achievements: Increase of sales performances 2011 (25MUSD) vs (78MUSD) 2012 and Feedering contract setup

2008 - 2010 Sales and logistic Director –Port de Lille - France
• Implementation, understanding and follow up of the sales and logistics policy and strategy of the group,
• Prospecting of new markets (to develop the river traffic of goods that are using the road/rail traffic) and development of existing market share,
• Management, animation and monitoring of the sales and logistic team,
• Reporting of statistics / market fluctuations, sales performances supported with comments and adjustment actions,
• Follow-up and development of direct sales relation with Global Key Accounts,
• Management and monitoring of supply Chain

2005 - 2008 Trade Line Manager - MAERSK LINE / Madrid – Spain (Far East, Africa and South America services)

• Understanding and fully application of the general strategy implemented by the head office being in Denmark, convert it in regionalized directives, to adapt them to local and territory usage, which are passed on to regional sales managements,
• Maintain and develop a privileged and direct sales relation with Global Key Accounts,
• Collect and handle the economical, sales and marketing information by country and by service to study and to analyze the competition, the prospects and to detect the underexploited zones then pass on all database of propositions and directives to the regional sales management with the aim of using them to improve and develop their sales performances and market shares (Far east, Africa and America services)
• Elaboration, treatment and implementation of the commercial budget by maritime service and by country and by port.
• Elaboration and implementation of maritime freight list including all its components,
• Follow up, control and adjustment of components acting directly or indirectly on the operational and financial costs of maritime services,
• Elaborate and set up tools and methods with the aim of improving the knowledge of the profile of the customers, discovering new fields of income and increasing the efficiency and the profitability of sales and marketing actions,
• Treatment and direct follow-up of the international calls for tender
• Reporting of statistics / market fluctuations, sales performances supported with comments and adjustment actions,

2003 - 2005 Branch Office and Sales Development Director - MAERSK LINE / Tangier - Morocco
• Representing and protecting Maersk Line interests and dealing with local administrations and authorities
• Application of the general strategy and policy of the company and reach (affect) and better exceed the objectives and targets,
• Administrative, commercial and operational management of Maersk Tangier agency,
• Maintain a good image of the group with his clients and partners
• Conceive and set up a detailed database of the competition (the key points and the weak points), existing customers and prospects,
• Elaborate and the implement the sales budget (marketing and business plan of the region,
• Reporting of statistics / market fluctuations, sales performances supported with comments and adjustment actions,
• Sales and marketing management of the North of Morocco
• Direct Regional budget 2004 is 2,5 MUSD/ achieved at 125 % & Direct Regional budget 2005 is 3,5 MUSD€ / achieved at 140 %

2001 - 2003 Marketing and IT Director - MAERSK LINE / Abidjan - Ivory Coast

• Territorial Marketing and IT director managing a team of 11 employees, in charge of sales and marketing budget, follow-up and reporting of the performances. Management of computing and IT network.

1998 – 2001 Marketing and IT Corporate Manager - MAERSK LINE / Casablanca - Morocco
• Territorial marketing and IT Corporate. My main function was to contribute to the elaboration of sales and marketing budget, follow-up and reporting of sales performances to the management. Same, I was in charge of the computing and IT issues,
• National budget 1999 is 10 MUSD / achieved at 125 % & National budget 2000 is 13 MUSD / achieved at 120 %

1997 - 1998 Sales manager (Ship Chandelling) – CAP BLANC FOOD / Jorf Lasfar Harbor
• Contacting the ship-owners or vessels Masters by sales proposals of services and products
• Develop market shares and turnover

1996 - 1997 – Sales Senior Executive - HELLBERG AB / Frandeförs - Sweden
• Sales Prospects covering Arabian and African countries
• Insure the application of Sales policy and strategy of the company and reach and better exceed the objectives
• Performances & Market shares development

1994 - 1996 Logistics & Warehousing manager - MAWARID HOLDING / Casablanca - Morocco
• Management of warehouses and Vehicles Park,
• Logistic Management and warehousing to insure continues supplying of production sites
• Recording of warehousing operations relative to stocks

Reviews (2)


Hamza
Hicham is an excellent teacher with great teaching skills and great know-how. I highly recommend it.
Translated by Google. Click to view original.

Amine
Very competent, experienced trainer and teacher 5 🎖️
Translated by Google. Click to view original.
36.39GBP/ h

Become a high-level professional in logistics, transit, customs clearance and transport of goods (all modes)

Freelance trainer / teacher / consultant in the following subjects and disciplines: • International Transport management concept • Incoterms International Transport • Modes of international transport • Maritime Transport (management & documentation) • Road Transport (management & documentation) • Rail Transport (management & documentation) • Air Transport (management & documentation) • Multimodal / Grouping mode: (management & documentation) • Freight forwarders: missions & document management • Customs: economic regimes and procedures • PORTNET: Mastery of the management platform • Port Management: Master interactions and procedures with port stakeholders and operators • Management of chartering and consignment of bulk carrier vessels • Freight forwarding and transit office management Ideal for those who want to work in the country's many international transport companies and in the Transport sectors: Port and Airport Ideal for TRANSPORT COMMISSIONER- INTERNATIONAL FREIGHT, those who wish to undertake in the Large Business of Transport and vast sector of Goods Transport and Management of multimodal transport: Air, Road, Maritime, Rail, River, Express. Here you will be able to create, manage and develop your own International Transport, Groupage and Freight Company and profit from it. These training courses are UNIQUE • An Overview of the Modules: International transportation Air Transport Management Road Transport Management Maritime Transport Management Rail Transport Management River Transport Management Express Transport / Courier Management International Transport English Airport Infrastructure Management: Port and Airport World Gate Studies Consignment and Maritime Line Management Handling Management and Storage and Packaging Techniques Management of logistics platforms and Docks Container Management: Stuffing and unstuffing techniques Container Terminal Management: Management of Interstate Road Transport • Studies of port and airport professions International Transport Management • Goods Grouping Techniques: transport of small packages Containerized Goods Unbundling Techniques International Freight: Air, sea, road and rail pricing Transport Billing • In-depth study of all International and Airport Transport Documentation International transport risk management International Transport Law Cargo Insurance Management Maritime Expertise Management Management of Dangerous Goods Transport Operations Management of Refrigerated Container Transport Operations Study of professions in the logistics chain and transport: Shipowner, Consignee, Freight consolidator, Transport agent, freight forwarder, transporter, Handler, warehouse keeper, etc. Management of international transit operations The Function of Transport Manager/Responsible The role of Logistics Manager (Transport sector) The job of the Transport Agent: Organizer of Goods Transport: 1PL/4PL Studies of Large Transport Companies Customs and Transport of Goods Entrepreneurship: How to Create, Manage and Develop an International Freight Transport and Consolidation Company (very profitable for the ambitious) Practical Case Studies Unique Training in International Transport Logistics Management. Transport-Logistics Specialty The Transport Logistics Sector offers numerous jobs, both national and international (Canada, France, Belgium, China and Africa) Level: From BAC and above

Ask a question

Send a message explaining your needs and Hicham will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1            Saturday at 1:00  
2            Saturday at 2:00  
3            Saturday at 3:00  
4            Saturday at 4:00  
5            Saturday at 5:00  
6            Saturday at 6:00  
7            Saturday at 7:00  
8            Saturday at 8:00  
9            Saturday at 9:00  
10            Saturday at 10:00  
11            Saturday at 11:00  
12  Monday at 12:00  Tuesday at 12:00  Wednesday at 12:00  Thursday at 12:00  Friday at 12:00  Saturday at 12:00  Sunday at 12:00
13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00  Saturday at 13:00  Sunday at 13:00
14  Monday at 14:00  Tuesday at 14:00  Wednesday at 14:00  Thursday at 14:00  Friday at 14:00  Saturday at 14:00  Sunday at 14:00
15  Monday at 15:00  Tuesday at 15:00  Wednesday at 15:00  Thursday at 15:00  Friday at 15:00  Saturday at 15:00  Sunday at 15:00
16              
17              
18              
19              
20              
21              
22              
23              
from £45.06Online via webcam
from £70.18At student's home

100% Satisfaction Guarantee

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since January 2023
  • Phone number verified
  • Google connected
  • Linkedin connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1            Saturday at 1:00  
2            Saturday at 2:00  
3            Saturday at 3:00  
4            Saturday at 4:00  
5            Saturday at 5:00  
6            Saturday at 6:00  
7            Saturday at 7:00  
8            Saturday at 8:00  
9            Saturday at 9:00  
10            Saturday at 10:00  
11            Saturday at 11:00  
12  Monday at 12:00  Tuesday at 12:00  Wednesday at 12:00  Thursday at 12:00  Friday at 12:00  Saturday at 12:00  Sunday at 12:00
13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00  Saturday at 13:00  Sunday at 13:00
14  Monday at 14:00  Tuesday at 14:00  Wednesday at 14:00  Thursday at 14:00  Friday at 14:00  Saturday at 14:00  Sunday at 14:00
15  Monday at 15:00  Tuesday at 15:00  Wednesday at 15:00  Thursday at 15:00  Friday at 15:00  Saturday at 15:00  Sunday at 15:00
16              
17              
18              
19              
20              
21              
22              
23              
from £45.06Online via webcam
from £70.18At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share

You are here

Private lessons
Logistic Management,
Customer Service,
Sales
in Casablanca

Similar classes


Mohamed Hicham
Private lessons: supply chain, Simulation, management
This course is designed for university students, who needs help to grasp fundamental and advanced concepts and techniques for supply chain management, business dynamics simulation, and procurement. I'm a candidate, and it will be my pleasure to help you succeed your studies.

Sonia
Branding: Develop your visual identity from A to Z
Brand design is what makes your brand unforgettable, therefore it is one of the most important investments you can make in your business or for yourself. When the most used sources of information for the company are websites, social networks, search engines, brochures and catalogs, the brand of the company must be above others for succeed. While good content is important, it's the visual aspect of your brand that gets the public's attention first. Thus, a good visual brand design offers you these competitive advantages. In a constantly paced world with many competing brands and other distractions, your brand identity will often make the difference between the success and failure of your projects. Learning how to design the brand you dreamed of or learning how to create brands for other companies gives you these skills in high demand. In this course, I will teach you how to design brands from concept to finish. The course will be a project-based course and will use the learning-by-doing approach where you will be guided in detail through the branding process from logo design to business cards, branded t-shirts , brochures, leaflets, letterheads, envelopes, website banners, etc. I will teach you how to design a strong visual brand that creates a sense of unity and cohesion, by maintaining a consistent and clear brand across all marketing channels, because only then can customers instantly recognize your Mark. Branding shows that you are proud of your business. Customers will recognize the investment you make in the success of your own business and know that you will deliver with the same passion when it comes to meeting their needs. Attention to detail in brand design, even something as simple as a business card, can reassure your customers that you value every aspect of your business. A professional branding immediately gives people the impression that you are an established, confident and trustworthy business. No matter the size of the business, putting order in the brand design will bring you more customers, make your product more easily recognizable and encourage people to come back for more. Then sign up for this course if you want to become a beginner to a professional brand designer.

Steeve
Sales Trainer / Formateur en Techniques de Vente
J'ai été vendeur/conseiller pendant plus de 10 ans dans différentes enseignes (en face à face, par téléphone, sur les marchés, dans des salons...), et je sais le temps (et donc l'argent) que l'on peut perdre avant de maîtriser l'ensemble des méthodes qui font qu'une affaire se conclue ou non. J'ai moi-même énormément perdu de temps avant de devenir un vendeur aguerri. Avec moi, il n'y aura pas de blabla inutile, mais uniquement du concret. Je vous partagerai mes méthodes pour mener un entretien de vente d'un point A à un point B tout en restant maître de la relation avec vos clients. Je vous donnerai les ficelles utiles pour être performant dans votre prise de parole afin que vos échanges soient toujours fructueux et vertueux.

Mélanie
Speak in front of an audience with ease in French!
Hello everyone. I welcome you to my profile. - Help to speak to others (customer, user, spectator) with courtesy. - Practical cases for training. - Body relation in space - Oral fluency - Stress management - Tools to respond to dissatisfied customers - Priority analysis - Organization of his day, his week - Team work - Preparation for an oral => 😉 Little +: reading helps improve spelling, grammar, conjugation and syntax. 😉 Yes, yes! 💪

Nesrine
Supply chain management (supply, production - Transport...) strategy, project management...
I will help you better understand the supply chain and logistics by integrating all the tools you will need for your degree and your future career. I can help you overcome all your difficulties on your courses. We will approach several summary exercises in a methodological, rigorous and organized manner which will allow you to master the concepts in order to be more successful. My goal is to simplify things to understand and know how to analyze through scenarios. I am very dynamic and always listening, I create a pleasant working atmosphere to allow students to love and appreciate the subject. - Introduction to the world of logistics - supply chain management - Operational practices for supply chain management - The management of industrial Multi-actor chains - Management techniques and tools - Business strategy - International exchanges - Writing memoirs and reports - the objective is to understand the functioning of the supply chain, to master the performance tools at the level of each link

Diana
Make English your strong point! Get that job where they ask for English.
Do you need to learn English urgently, either for work or for everyday use? Contact me! I am a bilingual teacher with extensive experience, specialising in all levels (A1, A2, B1, B2, C1), exam preparation and interviews. 97% of my students achieve their goals and often say that they wish they had found me sooner. My classes are dynamic and intensive, because I know you are investing time and money, and I want you to get the most out of each lesson. Throughout my career, I have seen that everyone can learn English, even if you were once led to believe otherwise (whether by a teacher or even your parents). Don't be discouraged. Let me help you overcome that barrier and achieve your goals.

Naomi
Interpreting and translating Japanese - German // German proofreading
Hello! I am a German-Japanese native, born in Munich, who grew up bilingually and is a certified trainer for both languages. I also work as a translator and interpreter for German and Japanese and as a proofreader for German texts. Get in touch with no obligation if you are interested.

Hamid
Scientific selling with neuromarketing technique (hypnosis session included)
Description: This course is intended for sales professionals wishing to improve their skills using expert and scientific sales techniques based on the principles of neuromarketing. Participants will learn how to use scientific knowledge to influence customer behavior and maximize their sales potential. The course will include sales simulations and hands-on exercises to help participants apply the techniques learned in real-life situations. Learning objectives: Understand the basic principles of neuromarketing and sales Learn to use scientific knowledge to influence customer behavior Mastering expert sales techniques Learn to effectively manage the sales process Learn how to handle objections and answer customer questions Improve verbal and non-verbal communication with customers Know how to maximize sales potential Course content : Introduction to Neuromarketing and Sales Understand customer needs The key stages of the sales process Persuasion and negotiation techniques Management of objections and answers to customer questions Verbal and non-verbal communication with customers Sales simulation and practical exercises Hypnosis to help you sell more Teaching methods: The course will be delivered in the form of presentations, demonstrations, sales simulations and practical exercises. Participants will be encouraged to actively participate and ask questions to maximize their understanding and learning. Prerequisite: Participants must have previous sales experience.

Phoenix
Etsy Success Masterclass: Boost Your Sales and Optimize Your Shop
I have been on Etsy for 10 years and have sold tens of thousands of items! My Etsy shop critique is the most sold shop critique on Etsy. I have helped hundreds of Etsy sellers increase their revenue by implementing SEO strategies that work. If you are new to Etsy or are established, I can help you fine-tune your shop. Having a well-developed Etsy storefront is key to being successful. In my class we will take a look at your Etsy shop and I will walk you through ways in which you can improve! This 30 minute consultation will focus on the following: Personalized Shop Review: Receive a tailored critique of your Etsy shop, identifying areas for improvement and actionable steps to enhance your storefront. SEO Strategies: Discover effective SEO techniques to improve your shop's visibility and attract more customers. Professional Listings: Learn how to craft compelling listings that drive sales and create links throughout your shop for better navigation and customer engagement. Visual Excellence: Get tips on improving your photography, videos, and images to create a visually appealing shop that stands out from the competition. You will have time to ask questions. After the class, I will still be available to answer questions. Benefits of the Course: Increase Revenue: Implement proven strategies to boost your sales and grow your business. Enhance Visibility: Improve your shop's SEO to attract more customers and increase traffic. Professional Development: Develop a professional and visually appealing shop that stands out from the competition. Personalized Feedback: Receive tailored advice and actionable steps to optimize your shop.

Natasha
English, Logistics, Research or English for Logistics
English or Logistics management including research - you can choose or even English for Logistics is also possible. I prepare students with a quality and they should be ready to work for it. There is not a lot of homework because the major part is explained during a class.

Driss
transport and international logistics supply chain management
courses with practical studies for international logistics management and transport according to your needs the courses are adaptive I approach transport management; in terms of documents necessary for carrying out operations, pricing studies international customs payment techniques international insurance

Younes
E-commerce 101: The Fundamentals to Create and Manage your Online Store
This comprehensive e-commerce course will teach you the basics needed to create and run a successful online store. Whether you are a beginner entrepreneur or a seasoned professional looking to improve your skills, this course will provide you with all the information you need to succeed in the world of e-commerce. We cover all the key steps to creating an online store, including choosing your e-commerce platform, creating your product catalog, managing your inventory, managing orders and shipments, and setting up place of your online marketing strategies.

Lhoussain
Professor in Logistics and Supply Chain and Marketing (course + exercises + homework + TFE thesis)
I graduated from Master 1 Marketing and Master 2 Logistics and supply chain. I have been a logistics and marketing teacher for 5 years. I provide the modules: Production management and industrial logistics, Stock management and supply, Distribution management, Incoterms, Import/Export, logistics management, strategic and operational marketing, operational research for logistics and transport. Economics and geography of transport. Audit and management of logistics performance. I also carry out the business plan for entrepreneurs with project ideas.

Hanna
Digial Marketing / private lessons in marketing and sales techniques
Learn digital skills online Grow your career or business at your own pace with flexible and personalized training designed to build your confidence and help you succeed. Develop new skills Strengthen your visibility on the Internet Engage with your community remotely Work remotely using digital tools

David
Achieve Your Marketing & Management Goals with an Expert in Luxury and Strategy
Master marketing strategies, communication, and management with a certified instructor holding a Master’s degree. With over 20 years of industry experience, including luxury marketing, and 15 years of teaching, I offer personalized classes to help students and professionals achieve their academic and career goals through practical, real-world applications tailored to their needs."