from49.53GBP/ h
Dispatching, negotiating and Customer Service operations
Transport Request Management: Receive, process, and assign client transport requests, ensuring they are carried out promptly and efficiently.
Driver Coordination: Allocate drivers to various assignments based on client requirements and driver availability.
Client Communication: How to sell your service, price negotiation, giving offers according to the period, maintain clear and accurate communication with clients to confirm bookings, provide service information, and address specific requests or issues.
Trip Monitoring: Monitor and oversee trips in real-time to ensure timely service and respond to any potential delays or last-minute changes.
Complaint Handling: Handle client complaints in a professional and proactive manner, seeking appropriate solutions and ensuring client satisfaction.
Administrative Support: Perform administrative tasks such as data entry, record-keeping, and report preparation as required by the company.
What will you learn ?
Organizational Skills: Ability to multitask, maintain a high level of accuracy, and meet deadlines.
Communication Skills: Excellent verbal and written communication skills in French and English to effectively communicate with clients and drivers.
Customer-Oriented: Ability to understand and respond to client needs while maintaining a high level of service and satisfaction.
Computer Proficiency: Knowledge of reservation management software and online communication tools to ensure effective coordination.
Driver Coordination: Allocate drivers to various assignments based on client requirements and driver availability.
Client Communication: How to sell your service, price negotiation, giving offers according to the period, maintain clear and accurate communication with clients to confirm bookings, provide service information, and address specific requests or issues.
Trip Monitoring: Monitor and oversee trips in real-time to ensure timely service and respond to any potential delays or last-minute changes.
Complaint Handling: Handle client complaints in a professional and proactive manner, seeking appropriate solutions and ensuring client satisfaction.
Administrative Support: Perform administrative tasks such as data entry, record-keeping, and report preparation as required by the company.
What will you learn ?
Organizational Skills: Ability to multitask, maintain a high level of accuracy, and meet deadlines.
Communication Skills: Excellent verbal and written communication skills in French and English to effectively communicate with clients and drivers.
Customer-Oriented: Ability to understand and respond to client needs while maintaining a high level of service and satisfaction.
Computer Proficiency: Knowledge of reservation management software and online communication tools to ensure effective coordination.
Location
At student's location: Around Brussels, Belgium
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General info
Age: | Teenagers (13-17 years old) Adults (18-64 years old) |
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Student level: | Beginner Intermediate Advanced |
Duration: | 60 minutes 90 minutes 120 minutes |
The class is taught in: | English, French, Hindi |
About Me
An energetic and ambitious individual with a keen eye for new opportunities. Proficient in a variety of domains including graphics and editing, with expertise in tools such as MS Office (365) and Adobe CC (Illustrator, Photoshop, InDesign). Skilled in negotiating with clients, adept at multitasking, and possessing strong management capabilities. Known for consistently finding effective solutions and employing successful sales techniques.Education
Achieved success as a competition winner in Graphics during high school final exams, followed by a venture into programming. Possesses strong drawing abilities and a knack for quick learning.Pursued Computer Science studies at ULB.
Attended courses in Infographics at Francisco Ferrer.
Held various student jobs including sales, stewardship, and security roles.
Experience / Qualifications
I am proficient in creating captivating and impactful visuals, adept at adjusting clarity, color, and tone, and proficient in employing image manipulation effects to enhance graphic design projects. Equipped with expertise in utilizing the most powerful image editing software for web, desktop, and mobile platforms, catering to both novice and professional photographers, designers, and artists.Additionally, possess comprehensive knowledge and proficiency in Microsoft Office suite, utilizing applications such as Microsoft Word for document creation and Microsoft PowerPoint for presentation development, among others, to meet diverse office-related needs effectively.
Furthermore, experienced and motivated Dispatcher with a strong background in logistics and proficient in managing vehicle dispatching operations effectively. Demonstrated ability in multitasking, facilitating communication with transportation professionals, and collaborating with clients to ensure prompt dispatch and delivery. Skilled in daily communication, presentation, and negotiation with clients.
*Classes can be in French/English/Hindi.*
Capture attention with beautiful, high-impact visuals. Adjust clarity, color and tone and create image manipulation effects or perfect your graphic design work. Take your pictures to the next level with the most powerful image editing software for web, desktop, and mobile. Whether you're a novice or pro photographer, designer or artist, you'll have the tools to take all your projects to the next level.
Microsoft Office is a collection of office-related applications. Each application serves a unique purpose and offers a specific service to its users. For example, Microsoft Word is used to create documents. Microsoft PowerPoint is used to create presentations.
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from £49.53At student's home
100% Satisfaction Guarantee
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
Online reputation
- Instructor since March 2020
- Phone number verified
- Google connected
- Linkedin connected
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from £49.53At student's home
Good-fit Instructor Guarantee
If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.
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